ProStor Systems' Support Plans
Warranty
ProStor provides a 1-year warranty for out-of-the box defects on ProStor InfiniVault® hardware, and a 90-day warranty for critical software defects, including:
- Telephone diagnosis during ProStor business hours (6am-6pm Mountain Time), excluding ProStor company holidays
- Advance parts replacement for defective parts at power-up and documentation for manual parts replacement
- Software fix for critical defects within 10 business days of full diagnosis
Support & Maintenance Packages
ProStor offers 1-year and 3-year Support & Maintenance Packages for our ProStor InfiniVault customers.
ProStor’s Same-Day Support & Maintenance Package includes:
Full telephone support with 4-hour response time during ProStor systems' business hours (6am-6pm Mountain Time), excluding ProStor Systems' company holidays
- Next-day support for issues reported outside of business hours
- Full 24x7 access to ProStor System’s Support Portal to enter and track Support Tickets and to access our rich set of self-service support tools
- Advance parts replacement for defective parts at power-up and documentation for manual parts replacement
- Software fix for any issue within 10 business days of full diagnosis
- AutoSupport monitoring and advance problem notification of hardware and software issues
- Remote repair services, when applicable
- Free software upgrades
ProStor’s Next-Day Support & Maintenance Package includes:
- Email support with next day response
- Full 24x7 access to ProStor’s Support Portal to enter and track Support Tickets and to access our rich set of self-service support tools
- Advance parts replacement for defective parts at power-up and documentation for manual parts replacement
- Software fix for any issue within 10 business days of full diagnosis
- AutoSupport monitoring and advance problem notification of hardware and software issues
- Remote repair services, when applicable
- Free software upgrades
Onsite Repair
For our Customers who don’t have technical IT staff on-hand, ProStor has an optional package for onsite hardware replacement and repair offered in conjunction with ProStor’s authorized service providers. You don’t have to do a thing. We’ll troubleshoot your problem and dispatch a qualified technician who can further diagnose and fix your problem, in person. Call your ProStor Sales Representative for pricing and availability.
Related Materials
Customer Support Portal - log in
Telephone Support - 866.443.7515 or +1.303.552.1344 (6am – 6pm Mountain Time, excluding ProStor holidays)
Email Support - support@prostorsystems.com
Twitter - follow us on Twitter at ProStorSupport



